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Healthcare2025Booking UXAutomationIntegration
Medica
Medica required a fast, low-friction booking workflow for a multi-location clinic network with legacy operational tooling.
The brief
Patients were dropping out during booking due to confusing multi-step forms and weak mobile ergonomics.
The clinic team needed centralized scheduling data without changing their internal staffing tools.
What we built
We restructured booking into a guided, mobile-first flow with progressive disclosure and clear error recovery.
Automated handoffs synced appointment events with Airtable and Twilio reminders for operational consistency.
Booking UXAutomationIntegration
-46%
form drop-off
+33%
completed appointments
<2m
average booking time
Next project
Next -> Kern